Data privacy

Thank you for visiting our website and your interest in our products and services. We take the protection of your personal data (e.g. name, address and telephone number) very seriously and want you to feel safe and secure when visiting our website. In the following, we will explain what information we collect and how we use that information.

Visiting our website

When you access our website or retrieve a file, our web server will collect logging information (e.g. type of browser, date and time of retrieval) for statistical purposes. These data are no personal data. We are not able to assign the collected data to a specific natural person.

Our website uses cookies. Cookies are bits of data that are sent by our web server to your web browser, where they are stored for later retrieval. It is up to you to decide whether to allow these cookies. You can configure your browser in such a way that you will be informed before any cookies are stored; and the cookies will only be stored if you agree explicitly.

These cookies enable us to provide you with personalised content. The help function within your web browser will explain how you can prevent your browser from accepting new cookies and how you can delete and remove existing cookies.

Statistical recording

This website uses technologies provided by etracker GmbH ( to collect and store information for marketing and optimisation purposes. Usage profiles can be created from these data using a pseudonym.

Cookies may be used for this purpose. Cookies are small text files that are locally stored in the cache of the website visitor’s Internet browser. They enable the site to recognise the Internet browser.

The data collected using etracker technologies will not be used without the express permission of the user to personally identify the visitor to the website, and will not be linked to the pseudonym using any personal data.

Orders and registration for our newsletter

We only store personal data that you have provided us with in connection with an order placed, a registration for our newsletter or other inquiries for the purpose of order processing, communication and after sales service (i.e. guarantee and warranty processes).

Your personal data will not be passed on to third parties. The only exception is with regard to third party companies that need the data for processing the order or for demanding claims. This applies to forwarding companies we hire for delivery or for debt recovery services (Creditreform, Neuss). In any case the extent of the data passed on is limited to the minimum required. Another exception is when we are legally bound to disclose the data.

If you have registered for our newsletter and you have agreed, we will store your first and last name and your e-mail address for advertising purposes. The newsletter will be sent out by us or a service provider hired by us. In this case, we will pass on your data to the service provider. You may revoke your permission to receiving the newsletter at any time by sending an e-mail. Every newsletter will contain a link which will allow you to revoke your permission.

Storage period

Personal data provided to us via our website will only be stored until the purpose for which they were provided to us has been fulfilled. If retention periods have to be complied with under commercial or tax law, some data might have to be stored for 10 years.

Customer account

If you open a customer account, you agree to your customer data such as name, address, e‑mail address and your user data (user name and password) being stored.

Right of information and other claims

You have the right to request information about the data we store free of charge and you also have the right to have these data corrected, frozen or deleted. We will be happy to answer your questions about collecting, processing and using personal data. You may revoke your permission (e.g. when you register for our newsletter) to your data being used at any time.

Should you have any questions regarding the collection, processing or use of your personal data, if you require information, correction, freezing or deletion of the same or if you would like to revoke your permission, please contact:

Fränkische Rohrwerke
Gebr. Kirchner GmbH & Co. KG
Hellinger Strasse 1
97486 Königsberg / Germany
Telephone: +49 (0) 95 25 88-0
Fax: +49 (0) 95 25 88-150

or contact our data protection expert directly

Rechtsanwalt [Lawyer]
Konstantin Malakas
Theaterstrasse 14
97070 Würzburg
Tel. +49 (0) 931 29 98 08-0
Fax: +49 (0) 931 29 98 08-8

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This site uses cookies to make the Website easier to use and to better tailor the Website and products to your interests and needs. By continuing to browse the site, you are agreeing to our use of cookies.